Privacy Policy – Virgin Games

Data We Collect

When you register and use virgingame.uk, we collect the following categories of personal data:

• Identity data – full name, date of birth, username
• Contact data – email address, phone number, postal address
• Financial data – payment method details, transaction history
• Technical data – IP address, browser type, device identifiers, cookies
• Usage data – pages visited, game activity, session duration
• Verification data – documents submitted for KYC/AML compliance

How We Use Your Data

We use your personal data for the following purposes:

1. To create and manage your account
2. To process deposits and withdrawals securely
3. To verify your identity and age as required by UK law
4. To comply with anti-money laundering (AML) obligations
5. To deliver responsible gambling tools and monitor for at-risk behaviour
6. To send transactional communications and, where consented, marketing emails
7. To improve our website and services through analytics

Legal Basis for Processing

We process your personal data under the following legal bases as defined by UK GDPR:

Contract

Processing is necessary to fulfil our contractual obligations to you as a registered player on virgingame.uk.

Legal Obligation

We are required to process certain data to comply with UK Gambling Commission licensing conditions, AML regulations and HMRC requirements.

Legitimate Interest

We may process data where our legitimate business interests apply, provided they are not overridden by your rights and freedoms.

Consent

Where we rely on consent — for example, for marketing communications — you may withdraw your consent at any time via your account settings or by contacting us.

Cookies

virgingame.uk uses cookies and similar tracking technologies to ensure the website functions correctly, remember your preferences and analyse site usage. You can manage your cookie preferences via our Cookie Settings tool on the site. Strictly necessary cookies cannot be disabled as they are essential for site operation.

Data Sharing

We do not sell your personal data. We may share it with trusted third parties only in the following circumstances:

• Payment processors and financial institutions to handle transactions
• Identity verification and KYC providers
• The UK Gambling Commission and Gibraltar Gambling Commissioner as required by our licence
• Other companies within the Gamesys Group for service delivery purposes
• Law enforcement or regulatory bodies where required by law

Data Retention

We retain your personal data for as long as your account is active and for a minimum of 5 years after account closure, in line with UK Gambling Commission licence conditions and AML regulations. After this period, data is securely deleted or anonymised unless a longer retention period is required by law.

Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right to access – request a copy of the data we hold about you
• Right to rectification – ask us to correct inaccurate data
• Right to erasure – request deletion of your data where applicable
• Right to restrict processing – limit how we use your data
• Right to data portability – receive your data in a structured, machine-readable format
• Right to object – object to processing based on legitimate interest
• Right to withdraw consent – for any consent-based processing at any time

Security

virgingame.uk protects all personal and financial data using 128-bit SSL encryption — the same standard used by major banks. We maintain strict internal access controls and conduct regular security reviews. In the unlikely event of a data breach that poses a risk to your rights, we will notify you and the Information Commissioner's Office (ICO) within 72 hours as required by UK GDPR.

Contact & Complaints

For any data protection queries, please contact our Data Protection team via the Help Centre at virgingame.uk. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.